Per què ens interessem per l’experiència de “ser” pacient?

Gloria Gálvez, Joan Escarrabill, Cristina Montané

Resumen


La definició de la qualitat de l’atenció sanitària es centre en la idea de valor, i va més enllà de l’abordatge clàssic de l’estructura, el procés i els resultats (Donabedian), de l’efectivitat (Cochrane) o de la seguretat clínica. El valor s’ha converteix en el tercer pillar de la qualitat: el defineix l’usuari, ja sigui pacient o cuidador/a, i l’equip profesional. En aquest context, per respondre la pregunta del títol d’aquest text “Per què ens interessem per l’experiència de “ser” pacient?” podríem compartir tres arguments: a) Per raons ideològiques, b) Hi ha metodologies d’avaluació i c) Per raons pragmàtiques (l’experiència de pacients contribueix a millorar el re-disseny de serveis).

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Referencias


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