Numbers and narratives: approaches to understanding patients’ experiences.

Helen Ward


I decided to use the title of numbers and narratives because if you’re thinking about patient experience and feedback there are many different ways of finding that. But for me, as a clinician, researcher and as a patient, I think the most important thing is to understand, not just count. So that’s going to be the theme of my presentation.

Texto completo:



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the Mid Staffordshire NHS Foundation Trust Public Inquiry: Executive summary.

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JafariNaimi, N., Nathan, L., & Hargraves, I. Values as hypotheses: design,

inquiry, and the service of values. Design issues, 2015;31:91-104

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