Numbers and narratives: approaches to understanding patients’ experiences.
Resumen
I decided to use the title of numbers and narratives because if you’re thinking about patient experience and feedback there are many different ways of finding that. But for me, as a clinician, researcher and as a patient, I think the most important thing is to understand, not just count. So that’s going to be the theme of my presentation.
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PDFReferencias
Doyle, C., Lennox, L., & Bell, D,. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ
Open 2013;3:e001570.
Mid Staffordshire NHS Foundation Trust Public Inquiry. (2013). Report of
the Mid Staffordshire NHS Foundation Trust Public Inquiry: Executive summary.
Retrieved from http://www.midstaffspublicinquiry.com/sites/default/
files/report/Executive%20summary.pdf
Grant, EL.& Leavenworth, RS. Statistical Quality Control: McGraw-Hill, 1988.
JafariNaimi, N., Nathan, L., & Hargraves, I. Values as hypotheses: design,
inquiry, and the service of values. Design issues, 2015;31:91-104
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